Incident Overview:
We experienced a temporary disruption in our Frankfurt BGP Server due to an unforeseen issue with our Cloud infrastructure. We understand the critical role our service plays in your operations and sincerely apologize for any inconvenience this may have caused.

Actions Taken:

Immediate Response: We quickly addressed the situation to restore normalcy as soon as possible.

Client Compensation: As a gesture of goodwill and to acknowledge the impact this may have had, all affected clients will receive a 10% refund on their most recent invoice.

Future Preparedness: We're committed to enhancing our service stability. To this end, we're in the process of expanding our BGP servers across multiple locations. This strategic move will further ensure service redundancy and reduce potential downtime.

Next Steps:
Our team is closely monitoring the situation and conducting a thorough investigation to prevent such occurrences in the future. We're also actively working on implementing the aforementioned server expansions to bolster our infrastructure's resilience.

We thank you for your understanding and patience during this time. Our primary goal is to provide you with a reliable, consistent service. As always, if you have questions or require additional support, please reach out to our customer service team.